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Psylon Portals > Online Services
There are many benefits for businesses who provide on-line services to their customers. A good example of an on-line service that people have grown accustomed to is on-line banking, the convenience and flexibility increases the use of services and customer loyalty. Some of the other advantages of putting services on-line include:
Ability for customers to use the service at any time.
The service can be accessed from any computer with a browser and internet connection.
Businesses reduce the dependance on human support calls.
The cost of service provision is greatly reduce as the need for physical buildings/presence is reduced.
Business can be expanded quicker because of the ability to service customers and re-sellers regardless of location.
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Psylon develops various on-line services for businesses and for its own internal use. These services are typically designed to streamline current business operations and to introduce greater efficiency. A well planned and thought out on-line service can reduce company costs considerably and can often lead to the expansion of market share.
There are many services that companies provide that can benefit from being optimised and put on-line. Once a service is determined to have greater value to the business by being on-line it becomes a matter of paring down the elements that are required for the service. We consider what information is to be provided via the internet and how it is best to integrate it with the existing web site. It could also mean connection to a live database that is accessed by people both inside the business and on the internet, so security is an important issue.
Once a framework is established, our team goes to work to integrate all the screens and auxiliary pages that are required to provide the service in the most effective way to the end user.
The developers create robust code that takes into consideration user error, security concerns and aesthetic presentation. We also provide a detailed assessment of how the service can be extended or how modules can be added to increase the effectiveness of the service.
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One of our on-line services is a task scheduler. This allows people from any office or location to add new work or tasks to the master system. This is ideal for developers and consultants who are away from the office or who need to know how a project is progressing and what things are required from them. The secondary benefits include:
Ability to quickly integrate new staff.
Ability to expand with new offices faster.
Automatic timing of tasks and projects for billing.
Access to technical project information on the field.
Valuable metrics and information about projects.
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